Steve Richie was recently appointed CEO of the company back in January of 2018 when pizza giant Papa John’s decided to begin to form a better relationship with their employees and customers alike. Although Steve Richie is a relatively new face to consumers and the world, Steve has in fact been with the company for many years. Steve Richie began working for the company in 1994 as a customer service representative. Thereafter Steve would go on own and operate his own Papa John’s (@PapaJohns) franchise where he would gain the attention of the companies top management, and rightfully so as Steve had been one of the hardest working and most successful employees at the time. Before his appointment to CEO, Steve Richie served as President of the company.
Even with his early efforts to bring closure to customers and employees via a personalized apology letter, the company, however, did take a loss of over 16% of their expected revenue with an additional 10% decrease in national stores. In order to halt the loss of revenue and customers, Steve Richie began a restructuring of its entire management division, in fact, Steve Richie increased management positions solely dedicated to employee relations with industry giant Mike Nettles leading the charge. Steve also stated in a conference call that he is confident that this new restructuring of the company will aid in rebuilding and improving the companies revenue and image. According to Steve, the problems are very much real and still present within Papa John’s but that progress is currently happening, however, rumors of potential acquisition deals have made the rounds in the news lately. Nevertheless, Steve Richie continues to affirm his statement in his belief that the company will remain profitable and their commitment to the company and their employees will overcome any hurdles they face.